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People Love Change—As Long As They Can Predict and Control It
In my last post, I addressed the inevitability of resistance in transformational change. In this entry, I want to set a context for resistance as I see it. In particular, I’ll be emphasizing the...
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Change Is Easy When People Like It, Right?
In the previous post, I described resistance to change as a natural reaction to a disruption in expectations as well as feeling a loss of control. As such, resistance accompanies all major change. It...
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Sometimes People HATE the Change
In this series, I’m talking about resistance to change—a natural reaction to a disruption in expectations as well as feeling loss of control. In the last post, I began describing three models I use...
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How to Use Commitment to Understand Resistance
This is the last post in this series on resistance. I’ve discussed the inevitability of resistance in major change, and how lack of predictability and loss of control factor into the amount of...
View Article“Let’s Cut to the Chase”
“Never mistake knowledge for wisdom. One helps you make a living; the other helps you make a life.” —Sandra Carey What if a senior-level client called you into her office; closed the door and said...
View ArticleThe DOs and DON’T’s of Dealing With Ongoing Turbulence
In this series, I am talking about how to respond to a client who wants you to give him or her a straightforward, broad perspective of what an organization will have to do to fully realize the goals...
View ArticleWhat to Stop or Avoid During Ongoing Turbulence
This is the last post in a series. I have been talking about how to respond to a client who wants you to give him or her a big-picture view of what the organization will have to address to fully...
View ArticleThe Dirty Little Secret Behind the 70% Failure Rate of Change Projects
“The cruelest lies are often told in silence.” —Robert Louis Stevenson A secret is just information you keep to yourself. It becomes “dirty” when you know other people know and they know you...
View ArticleLooking in the Mirror for Answers to the 70/30 Question
Studies show that the change facilitation profession has had little positive impact on the overall initiative success/failure ratio during the last decade. This is a real problem, and the fact that we...
View ArticlePhysician, Heal Thyself
If you’ve read the first two posts of this series, you may have become a bit uncomfortable with me placing responsibility for at least part of the 70/30 problem squarely on the shoulders of the change...
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